Terms of service
Written to be understood, not to be hard to read.
What we provide
Transport, accommodation coordination, company at appointments, everyday language interpreting, and a written record of what was discussed. We help you get to your treatment and understand what happened.
About interpreting
Our companions interpret everyday conversation carefully, but they are not certified medical interpreters. For surgical consent forms or complex clinical discussions, ask the hospital for their official interpreter. We will help you ask.
Booking and payment
- A written quote is given before any work starts.
- Bookings over RM 500: half up front, half on completion.
- Changing a date is free if you tell us as soon as you know.
- A same-day cancellation with no notice is charged at 50 per cent.
- Accommodation is charged at the owner's price. We do not mark it up.
Delays nobody controls
Hospitals run late, flights run late, roads jam. Reasonable waiting is already in the price and we do not charge extra for it. If something runs far beyond what was expected, we talk to you before any extra charge, not after.
Emergencies
In a medical emergency we call 999 and notify your family. We do not provide treatment. Our companions follow hospital procedure and stay out of the way of clinical staff.
Insurance and liability
Our vehicles are insured to carry passengers. Our liability is limited to what you paid us for the service in question. We are not responsible for the outcome of medical treatment, decisions made by a hospital, or costs charged by third parties.
If something goes wrong
Tell us. Email hello@temancare.com and we will respond within three working days. If we got it wrong we will fix it or refund it.
Governing law
These terms are governed by the laws of Malaysia.