This policy was last updated on 13 September 2026. We handle personal data in line with Malaysia's Personal Data Protection Act 2010.

What we collect

Your name, phone number and email address, so we can reply to you.
Trip details: arrival dates, hospital, how many people are travelling.
Whatever you choose to tell us about care needs — that a wheelchair is needed, for example.
The notes we take during an appointment, if you book a companion.

What we never do

We do not sell your information to anyone.
We do not pass your details to a hospital, clinic or doctor without asking you first.
We do not share health information with family members you have not named.
We do not store credit or debit card details.

Who can see a visit summary

Only the patient, and the people the patient names. If an adult child books the service for a parent, the parent still decides what gets shared. We will ask them.

How long we keep it

Enquiries that do not become bookings are deleted after twelve months. Booking records are kept for seven years for accounting, but appointment notes are deleted two years after the last service.

Cookies

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Asking for or deleting your data

Email hello@temancare.com and we will send you a copy of everything we hold, or delete it, within 21 days.